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*RESOLVED* Montreal Cluster - Degraded Raid Array

Scheduled on 21/03/2020 19:28:00 Status Resolved Fault / Issue

We are currently facing a critical issue with the Raid Array for our main cluster in Montreal, Canada.
Following this and because of the Covid-19 situation, it's faster for us to migrate all customer VM to another node than waiting 72h to get our Raid Array fixed by DC technicians. We prefer to be safe by migrating in emergency all customers than to risk to lost the remaining data on the Raid Array.

If you get any issue or questions, please contact us by ticket.

Related servers / services

MTL-06, WEB-2, KVM Products, Hosting Products

Date Action
22/03/2020 07:26:00 We found an issue with the Raid array. We are working with the DC to get it fixed.
22/03/2020 10:42:00 We update the event title and description
22/03/2020 10:45:00 We are migrating in emergency all services to a new KVM Cluster. Remote hands delay is way to long to fix the issue because of Covid-19.
22/03/2020 11:41:00 Emergency maintenance notice sent to all affected customers by email
22/03/2020 12:19:00 Migration are going well. We have a little more than 30% done. We expect most of the clusters/customer to be back online by 17h00 today.
22/03/2020 17:10:00 Migration is taking longer than expected. We are at 60% done approximately. We will continue until completed. We expect a back to normal for tomorrow morning.
22/03/2020 17:18:00 WEB-2 Web Hosting cluster is now restored.
22/03/2020 18:51:00 We have migrated about 75% of our customers. We continue.
22/03/2020 20:10:00 Only 3 VM to go!
22/03/2020 21:22:00 Emergency maintenance completed! All VM and services are back online. We deeply apologize for the inconvenience.
Contact us by ticket if you notice any issues or have question on this event.